Field Service Technician - Southern California
Summary:
The primary objective
of the Field Service Technician is to provide field technical, maintenance, and
troubleshooting support to Winpak customers. Also, to successfully install and startup Winpak Packaging
Machines. To achieve a successful installation and startup, the Field Service
Technician is responsible for verifying the quality and performance of the equipment,
performing Factory and Site Acceptance Tests (FAT / SAT) and making necessary
adjustments for optimum operation while maximizing customer expectations and
satisfaction. As a Winpak technical ambassador, the incumbent must have
proficient skills to effectively train and counsel; operators, production, maintenance,
and management personnel with all applicable duties related to servicing and
supporting Winpak equipment.
Education and Experience:
- Associate’s
degree in machine controls automation or 2 years of vocational technical
training.
- Bachelor’s degree in electro-mechanical, technical engineering,
or automation machine maintenance preferred.
- Position requires minimum of 3-5
years experience in field service focusing on mechanical, electronics, electrical,
pneumatics, servo, and PLC control acumen.
- Experience in the flexible packaging
machinery industry highly preferred.
Knowledge, Skills and Abilities Required To Perform
the Essential Job Functions:
- Advanced writing
skills. Technical writing background a plus.
- Advanced ability
to identify the root cause of a problem and make repairs through required
adjustments or replacing defective parts as necessary.
- Proficient in the
following software programs: Outlook, SharePoint, Avante, Smartsheet, Word,
Excel, PowerPoint
- Ability to perform
tasks relating to mechanical, electrical and minor programming as required
to complete successful installation or maintenance of machinery.
- Highly skilled
in reading blue prints, engineering
drawings and electrical schematics in AutoCAD and Solidworks.
- Skilled in
servicing, repairing, adjusting, and testing machines, devices, moving
parts, and machinery.
- Must be detail
oriented with excellent organization, and problem solving skills.
- Ability to rely on
experience and judgement to plan and accomplish goals.
- Ability to work in
a team environment and follow instructions.
- Excellent customer
service skills portraying , a positive “can do” attitude.
- Excellent
communication skills (verbal and written).
- Must be able to
travel extensively (50% - 75%) and work overtime as required.
- Willingness to work holidays and weekends as some customers are a 24/7
facility operating through most weekends and holidays.
- Must be
knowledgeable of basic OSHA work place safety standards which include but
are not limited to PPE, ladder safety, lock out tag out, electrical tool
safety, etc.
- Ability to
effectively deal with internal and external customers, some of whom will
require patience, tact and diplomacy to defuse anger, collect accurate
information and solve customer concerns.
Essential Functions and Responsibilities:
- The
following tasks are responsibilities of a Field Service Technician and not to
be construed as exclusive or all-inclusive. Other duties may be required and
assigned.
- Responsible
for successful installation, startup and repair of Winpak Machinery.
- Works independently in a field
driven capacity to ensure the highest level of customer satisfaction.
- Will be required to travel extensively,
meeting both scheduled and unscheduled service requests.
- Maintain a highly professional
image representing the Field Service Technicians and the Winpak Corporation
image.
- Seeks continuous improvements and
initiates corrective actions where applicable.
- Completes technical service reports
for all service trips and expense reports in a timely manner.
- Verifies safe operation of Winpak machinery
and any equipment operating in conjunction with Winpak machinery before
startup and operation.
- Ensures all safety related components
on the Winpak machinery is properly working and notifies management
immediately if issues are found.
- Will train customers on the proper
operation and maintenance of Winpak machinery.
- Works alongside Engineering Department
and Assembly Departments assisting with QC /FAT testing of new equipment
and verify proper functionality of the equipment.
- Administer and complete
documentation package related to FAT program.
- Assistance in Machine and Lab
clean up is required. Post FAT
- Setup the lab equipment for testing
of new products to verify the compatibility with our filling system.
- Makes decisions where only general
procedures are available and exercises judgement and discretion in the
absence of clear-cut procedures.
- May be required to work in the
Assembly Department when field service assignment is not available.
- Will write standard operating and
maintenance procedures for operation and maintenance of the Winpak
equipment.
- Assists in training of technicians,
manufacturing assembly personnel, customers and in house personnel as
required.
- Responsible for quality of the
finished product or services outlined above.
- Provides emergency field service assistance
as needed.
- Adheres to all company policies, safety rules and
safe work practices on site, while traveling and at customer’s location.
- Responsible to furnish all basic
tools to perform requirements of the position.
Language Ability and Interpersonal Communication:
Must
be able to communicate professionally and effectively with employees and customers. Bilingual and Technical writing ability a
plus.
Travel / Documentation:
Current Driver’s License and reliable vehicle required
Ability to attain a Passport Required
Frequent travel required (Domestic & International)
Physical
Requirements:
The
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable an individual with disabilities
to perform the essential functions of this position.
While
performing the duties of this position, employee is occasionally required to stand;
walk; sit; use hands to finger, handle, or feel objects, tools, or controls;
reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or
crawl; talk or hear; and taste or smell. The employee may lift and/or move up to 50 lbs. Specific vision abilities required by the job
include close vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus. The individual must have a high level of comprehension, and a high level
of general, verbal, and numerical intelligence.
Work Environment:
The
environment is both office and manufacturing. In the manufacturing environment,
employee will be exposed to typical hazards of noise, flying debris, and
overhead hazards requiring the use of proper PPE (Personal Protective
Equipment). Position requires extensive traveling and a valid driver's license.
Winpak offers competitive salary and benefit packages as well as excellent opportunities for professional growth and development based upon the global location of the available position.
Qualified individuals are invited to submit a resume and salary expectations to:
Human Resources Department
Winpak Lane, Inc.
1365 N Ayala Drive
Rialto CA, 92376, Email: employment.wli@winpak.com
Winpak is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. Pre-employment drug/alcohol/background screening may be required based on facility location.
Although we appreciate all applicants, only qualified applicants will be considered for interviews.