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Credit & Collections Supervisor

Reporting to the Credit Manager, the Credit & Collections Supervisor is responsible for supporting the Credit Manager in the daily and monthly credit and collections functions such as credit granting, collection of overdue amounts, updating, monitoring, maintaining, and keeping fully reconciled accounts receivable records of all accounts within assigned geographical areas.  Responsibilities also include; promoting effective business relationships with internal and external customers, affiliated companies, and the sales force; developing, documenting and improving processes to increase the effectiveness and improve metrics in the Credit Department. 
Routine credit approval of customer orders, ensuring accounts meet credit standard, while providing notice to the Credit Manager of risk accounts and orders on credit hold.

Communicate with customers and/or sales representatives regarding problems with customer accounts, including past due accounts, unauthorized deductions, product disputes/claims, and customer complaints.

Maintain surveillance of customer accounts and, on advice of Credit Manager, initiate appropriate collection procedures where warranted.

Research credit worthiness of new and/or existing customers and, in conjunction with the Credit Manager, establish account credit limit.

Generate, audit invoices/credit notes against sales registers, mail invoices/credit notes, and update Sales Stats report.

Post cash receipts daily and update registers and daily bank deposits.  Prepare "Difference in Payment" forms for customers short paying invoices.

Maintain accurate accounts receivable file for new and/or existing customers.

Generate various mid month and month-end reports such as the A/R Statements and Aged Trial Balance Reports.

Prepare and post commission accrual journal entries and prepare cheque requisitions, along with monthly commission statements, and distribute to respective sales agents or representatives.

Prepare and post rebate accrual journal entries and prepare cheque requisitions for customer rebates.  Gain required approval for cheque requisitions and pass on to responsible party for mailing to customers.

Direct supervision of Credit Coordinators and Senior, responsible for their workload, issue resolution, development and training, and performance appraisals.

Displays initiative and is willing to take on additional responsibilities as warranted within the department.

Participates in process improvement projects in an effort to continuously improve department effectiveness and productivity.

Assists the Credit Manager in training, mentoring and guiding credit staff within the Credit Department.  Provide support for the Credit Manager’s workload in peak busy periods or in the Manager’s absence.

Serves as the Credit Department’s representative on various Winpak committees, teams and initiatives as required.

Perform other duties as required by management.

 Grade 12 diploma or equivalent.

Additional computer-related accounting training preferred, with solid understanding of Excel and Word applications required, and past experience with and ability to work with an ERP system.

3 years related accounts receivable experience with a strong emphasis on collection of overdue accounts. 

Past supervisory experience.

Must conduct oneself in a professional manner with all internal and external customers.

Bilingual in French and/or Spanish would be an asset.

Strong interpersonal, communication (verbal and written), organizational skills and leadership skills.

Other combinations of education, experience, knowledge, and skills will be considered.

Winpak offers competitive salary and benefit packages as well as excellent opportunities for professional growth and development based upon the global location of the available position.

Qualified individuals are invited to submit a resume and salary expectations by August 12, 2022 to:

100 Saulteaux Crescent, Winnipeg, MB R3J 3T3, Email:, Fax: 204-831-2294

Winpak is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law. Pre-employment drug/alcohol/background screening may be required based on facility location.

Although we appreciate all applicants, only qualified applicants will be considered for interviews.